Refund policy

RETURN & REFUND POLICY

At Happy Claws, customer satisfaction is important to us. Please read our return policy carefully before making a purchase.

CHANGE OF MIND

Due to hygiene reasons, we do not accept returns or exchanges for change of mind.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order at happyclaws01@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once we review your request, we'll arrange a replacement, store credit, or refund where appropriate.

If a return is required, customers are responsible for return shipping costs unless the item is faulty, damaged, or the incorrect item was sent by Happy Claws.

NON-RETURNABLE ITEMS

For hygiene reasons, we cannot accept returns or exchanges on:

• Opened or used press-on nails
• Opened nail kits or accessories
• Sale or clearance items
• Gift cards      

AUSTRALIAN CONSUMER LAW

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault or does not meet consumer guarantees, you are entitled to the appropriate remedy under Australian law.